Home Care Aide Dispatch & EVV Scheduling Services
Coordinate caregiver schedules, match qualified home health aides with patient care plans, and ensure 100% EVV compliance. We use platforms like SwyftOps to keep home care operations seamless, compliant, and on schedule.
What Our Aide Service Operators Deliver
Standard Daily Operating Protocol
Ingesting home care service authorizations, matching patient clinical requirements with caregiver certifications.
Utilizing SwyftOps to eliminate caregiver travel overlaps and optimize weekly schedules without overtime penalties.
Monitoring real-time caregiver arrivals; instantly alerting supervisors if an aide has not checked in within 10 minutes.
Activating on-call caregiver backup pools within 15 minutes when emergency call-outs occur, ensuring zero missed visits.
Portals & Software We Operate for Aide Service
Aide Service Questions, Answered
How quickly can your dispatch team go live with our fleet?+
Our standard onboarding takes between 3 to 7 business days. We connect to your existing dispatch software (RouteGenie, Dispatch City, TaxiCaller, SwyftOps, Simpler), shadow your team for 2-3 shifts to learn your specific territory and driver capacity rules, and take over live operations seamlessly.
Are your dispatchers dedicated to our company or shared across multiple fleets?+
We offer both dedicated teams and hybrid dedicated pools. For fleets with 10+ vehicles or 24/7 requirements, we assign 100% dedicated dispatchers who only work on your manifest and speak with your drivers, maintaining complete intimacy with your routes and drivers.
Do you operate as a full 24/7 NEMT call center, or only dispatch?+
Both in one team. Our NEMT call center service covers inbound passenger and broker calls, trip reservations, appointment and reminder calls, will-call returns, driver check-ins, and escalations, with live dispatchers answering under 15 seconds on your US phone number. You get a dedicated medical transportation call center without the overhead of staffing one in-house.
How much does outsourcing NEMT dispatch services cost compared to hiring in-house?+
A dedicated remote dispatch pod typically runs at about one third of the fully loaded cost of an in-house team once you include benefits, payroll taxes, overtime, night differentials, turnover, and workspace. With zero setup fees and month-to-month terms, most fleets break even in the first billing cycle while eliminating missed calls and late trips.
