Do you operate as a full 24/7 NEMT call center, or only dispatch?

Both in one team. Our NEMT call center service covers inbound passenger and broker calls, trip reservations, appointment and reminder calls, will-call returns, driver check-ins, and escalations, with live dispatchers answering under 15 seconds on your US phone number. You get a dedicated medical transportation call center without the overhead of staffing one in-house.

Which NEMT broker portals can your dispatchers operate (ModivCare, MTM, Access2Care, Alivi, Veyo, SafeRide, MAS)?

Our operators work directly inside ModivCare and LogistiCare, MTM, Access2Care, Alivi/Veyo, SafeRide Health, Medical Answering Services (MAS NY), and Call the Car provider portals. We handle trip booking, manifest reconciliation, on-time performance logs, trip denials, and portal-based customer service for providers, so your brokerage scorecard improves while you keep your own software stack.

How much does outsourcing NEMT dispatch services cost compared to hiring in-house?

A dedicated remote dispatch pod typically runs at about one third of the fully loaded cost of an in-house team once you include benefits, payroll taxes, overtime, night differentials, turnover, and workspace. With zero setup fees and month-to-month terms, most fleets break even in the first billing cycle while eliminating missed calls and late trips.

What is demand responsive transit (DRT) and how does DRT Pros support it?

Demand responsive transit (DRT) is on-demand, schedule-free public and paratransit service where vehicles route dynamically around passenger requests. DRT Pros runs the dispatch call center and routing layer behind it for agencies and operators: passenger booking, dynamic multi-stop routing, zone balancing, and service-level reporting inside RouteGenie, Dispatch City, and Simpler Transit.

Can you run patient reminder calls and prior authorization checks before the trip?

Yes. Reminder calls are one of the cheapest ways to cut missed trips and broker penalties. We place scheduled day-before and morning-of reminder calls, confirm mobility needs (WAV, stretcher, ambulatory), verify passenger eligibility and prior authorization status, and log every outcome in your system so proof of service is billing-ready before the driver ever arrives.

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Access2Care Provider Portal: Booking, Trip Logs & Billing

DRT Pros Operations Library · Updated October 2026

Access2Care is the Medicaid transportation management platform used by brokers and health plans in several states. Providers accepted into an Access2Care network live inside its portal for booking, dispatch, delivery confirmation, and billing. Clean portal operation is what protects both payment and network standing.

Trip booking and scheduling

Trips appear in the provider scheduling board once the broker assigns them to your network. Dispatchers accept trips, match them to vehicles and drivers, and keep statuses current. Same-day and will-call trips move fast, so a portal left unchecked for even an hour costs both the trip and the scorecard.

Accept or decline assignments promptly with a reason code, never by silence
Assign by mobility requirement and vehicle availability before the first appointment window
Update trip changes (time, pickup, destination) in the portal as soon as they arrive

Delivery confirmation

Billing depends on confirmed delivery. Completed trips need accurate pick-up and drop-off timestamps and the delivered member recorded in the portal. Missed trips require documentation of the attempt (no-show, unable-to-contact) to preserve a chance of payment for the window.

Reconcile driver reports against portal status at end of each shift
Never bulk-close trips without checking timestamps against the promise window

Billing in Access2Care

Providers generate billing from delivered trips, either through the portal billing module or export matched to authorization references. Claims fail most often when the billed trip does not match a confirmed delivery, or when mileage or ride type disagrees with what was authorized.

Bill only trips with confirmed delivery status and matching authorization reference
Review billing batches pre-submission for duplicates and missing trip IDs
Track settlement reports and dispute short-payments within the allowed window

Running Access2Care with a remote dispatch team

DRT Pros operators work inside your Access2Care portal around the clock: booking trips, keeping dispatch boards current, confirming deliveries, and preparing clean billing batches. Fleets typically use us to cover nights, weekends, and overflow so their local office handles only exceptions.

24/7 portal presence so same-day trips are accepted before they auto-reassign
Daily reconciliation logs shared with your office
Broker scorecard focused: on-time, acceptance rate, and documentation quality

Want this handled for you, 24/7?

DRT Pros operators do this work daily inside client portals and phone queues. Get a free audit of your current setup or talk to a supervisor about coverage.

+1 (800) 550-3787

Relevant Services

NEMT Dispatch Services & 24/7 Call Center

Core Specialty

Medical & NEMT Insurance Billing

Revenue Maximizer

Next guide

ModivCare (LogistiCare) Billing & Provider Portal Guide →