Do you operate as a full 24/7 NEMT call center, or only dispatch?

Both in one team. Our NEMT call center service covers inbound passenger and broker calls, trip reservations, appointment and reminder calls, will-call returns, driver check-ins, and escalations, with live dispatchers answering under 15 seconds on your US phone number. You get a dedicated medical transportation call center without the overhead of staffing one in-house.

Which NEMT broker portals can your dispatchers operate (ModivCare, MTM, Access2Care, Alivi, Veyo, SafeRide, MAS)?

Our operators work directly inside ModivCare and LogistiCare, MTM, Access2Care, Alivi/Veyo, SafeRide Health, Medical Answering Services (MAS NY), and Call the Car provider portals. We handle trip booking, manifest reconciliation, on-time performance logs, trip denials, and portal-based customer service for providers, so your brokerage scorecard improves while you keep your own software stack.

How much does outsourcing NEMT dispatch services cost compared to hiring in-house?

A dedicated remote dispatch pod typically runs at about one third of the fully loaded cost of an in-house team once you include benefits, payroll taxes, overtime, night differentials, turnover, and workspace. With zero setup fees and month-to-month terms, most fleets break even in the first billing cycle while eliminating missed calls and late trips.

What is demand responsive transit (DRT) and how does DRT Pros support it?

Demand responsive transit (DRT) is on-demand, schedule-free public and paratransit service where vehicles route dynamically around passenger requests. DRT Pros runs the dispatch call center and routing layer behind it for agencies and operators: passenger booking, dynamic multi-stop routing, zone balancing, and service-level reporting inside RouteGenie, Dispatch City, and Simpler Transit.

Can you run patient reminder calls and prior authorization checks before the trip?

Yes. Reminder calls are one of the cheapest ways to cut missed trips and broker penalties. We place scheduled day-before and morning-of reminder calls, confirm mobility needs (WAV, stretcher, ambulatory), verify passenger eligibility and prior authorization status, and log every outcome in your system so proof of service is billing-ready before the driver ever arrives.

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ModivCare (LogistiCare) Billing & Provider Portal Guide

DRT Pros Operations Library · Updated October 2026

ModivCare (which absorbed LogistiCare) is one of the largest Medicaid transportation brokers in the United States. Providers in a ModivCare network receive trips through the provider portal or integrated dispatch feeds, and get paid only when trip documentation matches ModivCare billing rules. The operators who master this loop win both the revenue and the scorecard.

Trips, authorizations, and eligibility

Each ModivCare trip is tied to member eligibility and trip authorization. Before dispatch, verify the appointment window, mobility code, and whether the trip is round-trip or one-way. Trips for ineligible or unauthorized members should be flagged before the wheel turns.

Confirm trip type, rider details, and facility access notes at booking
Escalate eligibility discrepancies to the broker rather than dispatching blind
Record will-call and same-day requests in the portal immediately

Delivery confirmation and proof of service

Payment follows proof of delivery: accurate arrival, pickup, and drop-off timestamps and trip status in the portal. Driver no-show reports and member absent logs must be filed the same day, because retroactive documentation frequently falls outside appeal tolerance.

End-of-shift audit: every dispatched trip has a final portal status
Photo or signature evidence where the program requires it

Billing submissions and common denials

ModivCare billing runs through the portal or EDI, with trip references that must match confirmed deliveries. The recurring denial pattern is simple: unauthorized trips billed, timing mismatches, duplicated ride IDs, wrong rate (ambulatory billed as wheelchair), and missed submission windows.

Pre-bill scrub: authorization reference, rate code, and delivery status on every line
Submit within the program billing window; aging trips lose appeal strength
Work the denial queue weekly and appeal correctable trips with documentation attached

Credentialing and network standing

Entering a ModivCare network requires provider credentialing, and staying in it requires scorecard performance: on-time percentage, trip acceptance, and documentation accuracy. New providers often lose revenue not from bad driving but from slow portal operations during onboarding.

Complete portal access, insurance documents, and vehicle data before go-live
Monitor scorecards monthly and correct trends before broker reviews

Outsourced ModivCare operations

DRT Pros runs ModivCare provider portals as your back office: trip intake, dispatch updates, delivery confirmation, billing batches, denial appeals, and scorecard monitoring, staffed 24/7 inside your credentials.

Credentialing and provider enrollment support for ModivCare and LogistiCare networks
Daily billing batch prep with a 99.4% first-pass clean claim target
After-hours coverage so same-day trips never sit unanswered

Want this handled for you, 24/7?

DRT Pros operators do this work daily inside client portals and phone queues. Get a free audit of your current setup or talk to a supervisor about coverage.

+1 (800) 550-3787

Relevant Services

NEMT Dispatch Services & 24/7 Call Center

Core Specialty

Medical & NEMT Insurance Billing

Revenue Maximizer

Next guide

MTM Provider Portal: Trip Registration, Appeals & Payment →