Do you operate as a full 24/7 NEMT call center, or only dispatch?

Both in one team. Our NEMT call center service covers inbound passenger and broker calls, trip reservations, appointment and reminder calls, will-call returns, driver check-ins, and escalations, with live dispatchers answering under 15 seconds on your US phone number. You get a dedicated medical transportation call center without the overhead of staffing one in-house.

Which NEMT broker portals can your dispatchers operate (ModivCare, MTM, Access2Care, Alivi, Veyo, SafeRide, MAS)?

Our operators work directly inside ModivCare and LogistiCare, MTM, Access2Care, Alivi/Veyo, SafeRide Health, Medical Answering Services (MAS NY), and Call the Car provider portals. We handle trip booking, manifest reconciliation, on-time performance logs, trip denials, and portal-based customer service for providers, so your brokerage scorecard improves while you keep your own software stack.

How much does outsourcing NEMT dispatch services cost compared to hiring in-house?

A dedicated remote dispatch pod typically runs at about one third of the fully loaded cost of an in-house team once you include benefits, payroll taxes, overtime, night differentials, turnover, and workspace. With zero setup fees and month-to-month terms, most fleets break even in the first billing cycle while eliminating missed calls and late trips.

What is demand responsive transit (DRT) and how does DRT Pros support it?

Demand responsive transit (DRT) is on-demand, schedule-free public and paratransit service where vehicles route dynamically around passenger requests. DRT Pros runs the dispatch call center and routing layer behind it for agencies and operators: passenger booking, dynamic multi-stop routing, zone balancing, and service-level reporting inside RouteGenie, Dispatch City, and Simpler Transit.

Can you run patient reminder calls and prior authorization checks before the trip?

Yes. Reminder calls are one of the cheapest ways to cut missed trips and broker penalties. We place scheduled day-before and morning-of reminder calls, confirm mobility needs (WAV, stretcher, ambulatory), verify passenger eligibility and prior authorization status, and log every outcome in your system so proof of service is billing-ready before the driver ever arrives.

Home / Guides / Broker Portals

Alivi & Veyo Provider Portal Guide for NEMT Providers

DRT Pros Operations Library · Updated October 2026

Alivi and Veyo move non-emergency medical transportation trips for Medicaid members across multiple states. For transport providers, almost every dollar of revenue passes through their provider portals, so portal discipline directly decides whether a trip gets paid. This guide explains how the portals work and how DRT Pros operates them as a dedicated back office for your fleet.

How Alivi/Veyo trips reach your fleet

Brokers publish scheduled and same-day trips to provider networks. Providers typically receive manifests through the provider portal, portal-integrated dispatch software, or file feeds. Every trip carries a member identifier, mobility code, appointment window, origin/destination, and an authorization or trip reference number.

Check each manifest for correct mobility needs (ambulatory, wheelchair, stretcher) before assigning a vehicle
Confirm pickup windows; late arrival against the broker promise window is a common scorecard hit
Log exceptions (wrong address, closed facility) in the portal the same day, not at billing time

Delivery confirmation and trip documentation

Payment follows proof of delivery. Portal trip logs must reflect the actual pickup and drop-off time, the rider who boarded, mileage where required, and any missed or refused service. Drivers who arrive and find the member absent need a documented no-show entry, or the trip becomes unrecoverable.

Driver app or portal entries with accurate timestamps for arrival, pickup, and drop-off
Same-day reconciliation of any gap between dispatch software and portal status
Immediate portal notification of cancellations so the broker can reassign or close the trip

Billing, settlement files, and denials

Claims flow either through the portal billing module or export files matched to delivered trips. Denials concentrate in a few predictable areas: trips billed without matching broker authorization, timestamp mismatches, duplicate trip IDs, and mileage disputes. A daily reconciliation routine catches the majority before submission.

Match every billed trip to a portal-confirmed delivery before export
Work denial reason codes weekly; re-submit correctable trips inside the appeal window
Keep settlement statements and trip logs archived for broker audits

Outsourced Alivi/Veyo portal operations

DRT Pros runs these portals as a dedicated remote team inside your accounts: manifest ingestion, trip acceptance, scheduling updates, delivery confirmation, billing file preparation, and denial follow-up. You keep your software and contracts; we staff the portal work 24/7 so nothing waits for business hours.

Trip booking and portal status updates answered within service-level windows
Daily manifest reconciliation between your dispatch system and the broker portal
On-time performance and scorecard monitoring with escalation on at-risk trips

Want this handled for you, 24/7?

DRT Pros operators do this work daily inside client portals and phone queues. Get a free audit of your current setup or talk to a supervisor about coverage.

+1 (800) 550-3787

Relevant Services

NEMT Dispatch Services & 24/7 Call Center

Core Specialty

Medical & NEMT Insurance Billing

Revenue Maximizer

Next guide

Access2Care Provider Portal: Booking, Trip Logs & Billing →