Do you operate as a full 24/7 NEMT call center, or only dispatch?

Both in one team. Our NEMT call center service covers inbound passenger and broker calls, trip reservations, appointment and reminder calls, will-call returns, driver check-ins, and escalations, with live dispatchers answering under 15 seconds on your US phone number. You get a dedicated medical transportation call center without the overhead of staffing one in-house.

Which NEMT broker portals can your dispatchers operate (ModivCare, MTM, Access2Care, Alivi, Veyo, SafeRide, MAS)?

Our operators work directly inside ModivCare and LogistiCare, MTM, Access2Care, Alivi/Veyo, SafeRide Health, Medical Answering Services (MAS NY), and Call the Car provider portals. We handle trip booking, manifest reconciliation, on-time performance logs, trip denials, and portal-based customer service for providers, so your brokerage scorecard improves while you keep your own software stack.

How much does outsourcing NEMT dispatch services cost compared to hiring in-house?

A dedicated remote dispatch pod typically runs at about one third of the fully loaded cost of an in-house team once you include benefits, payroll taxes, overtime, night differentials, turnover, and workspace. With zero setup fees and month-to-month terms, most fleets break even in the first billing cycle while eliminating missed calls and late trips.

What is demand responsive transit (DRT) and how does DRT Pros support it?

Demand responsive transit (DRT) is on-demand, schedule-free public and paratransit service where vehicles route dynamically around passenger requests. DRT Pros runs the dispatch call center and routing layer behind it for agencies and operators: passenger booking, dynamic multi-stop routing, zone balancing, and service-level reporting inside RouteGenie, Dispatch City, and Simpler Transit.

Can you run patient reminder calls and prior authorization checks before the trip?

Yes. Reminder calls are one of the cheapest ways to cut missed trips and broker penalties. We place scheduled day-before and morning-of reminder calls, confirm mobility needs (WAV, stretcher, ambulatory), verify passenger eligibility and prior authorization status, and log every outcome in your system so proof of service is billing-ready before the driver ever arrives.

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MAS (Medical Answering Services) NY Portal Guide for Providers

DRT Pros Operations Library · Updated October 2026

In New York, many Medicaid transportation trips reach providers through Medical Answering Services (MAS), the broker that contracts with NEMT fleets across the state and runs one of the busiest provider portals in the market. Providers that operate the MAS portal well get more trips, fewer denials, and better scorecards.

Trip types and booking in the MAS portal

MAS handles scheduled trips (dialysis, chemo, clinic appointments), same-day and urgent trips, and will-call returns. Scheduled manifests arrive in bulk; same-day requests require fast portal response because unclaimed trips move to other fleets quickly.

Accept or decline same-day requests within the portal response window
Verify member Medicaid ID, trip authorization, and facility details before dispatch

Documentation and delivery confirmation

NY programs emphasize trip logs: pickup and drop-off times, missed trip reasons, and mileage. Driver reports must reach the portal the same day the shift ends.

Complete portal trip statuses at end of every shift
Flag facility access issues and long wait times at clinics with notes

Billing and denial patterns

MAS billing ties to confirmed trips and authorization codes. Frequent denial causes include missing trip documentation, billing outside submission windows, rate mismatches, and services rendered without prior authorization.

Batch review before submission: authorization, rate code, delivery status
Track submission deadlines per program; NY windows move quickly

Running MAS with a dedicated remote team

DRT Pros operates MAS provider portals for NY fleets: booking, dispatch, documentation, and billing follow-up around the clock, including the overnight and weekend windows where most same-day trips appear.

Overnight and weekend portal coverage so your office starts each day current
Credentialing support for MAS network participation

Want this handled for you, 24/7?

DRT Pros operators do this work daily inside client portals and phone queues. Get a free audit of your current setup or talk to a supervisor about coverage.

+1 (800) 550-3787

Relevant Services

NEMT Dispatch Services & 24/7 Call Center

Core Specialty

Medical & NEMT Insurance Billing

Revenue Maximizer

Next guide

NEMT Appointment Reminder Calls: Cut No-Shows and Penalties →